All Employees shall endeavor to ensure satisfaction of our customers by providing them the best value in every product supplied and every service provided by JALA GROUP For Trading and Contracting in line with Total Quality Management Principles.

1. Recognize that quality is everybody’s responsibility: At JALA GROUP For Trading and Contracting we believe that quality is everybody's responsibility including Management and Employees, and we do it.
2. Pursue efforts to enhance knowledge, skills and expertise of our employees to meet customer satisfaction.
3. Provide a framework for establishing and maintaining quality objectives and management system.
4. Foster team efforts to ensure performance, effectiveness and continual improvement in every spher.
5. Maintain a high level of integrity and respect in dealing with customers. Fully meet all our internal and external commitments on time.